Boho casino Rules and Regulations in Australia

These general terms apply to every account holder and visitor who uses the betting services offered to Australia users.

By creating an account, logging in, placing a bet, claiming a bonus or continuing to use the services, you confirm that you:

• have read and understood these terms and any policy referenced in them
• agree to be bound by the most recent version of the terms
• accept that your use of the platform is at your own risk, subject to the liability limits set out here.

User eligibility and legal access

To hold an account and place bets you must:

• be at least 18 years of age
• be ordinarily resident in a part of Australia where online betting of this nature is not prohibited
• have full legal capacity to enter binding agreements
• not be excluded from gambling by any self-exclusion register, court order, regulator directive or internal decision
• act only on your own behalf and not for any third party.

You are responsible for checking that your use of the services is legal in your state or territory. Boho casino does not provide legal advice and does not accept liability for unauthorised or unlawful use of the platform.

Registration and account obligations

When you complete registration you must provide:

• accurate and current personal details
• a valid email address and contact information
• any identity and address documents requested.

You agree to:

• keep your login details confidential and secure
• ensure that no other person uses your account
• inform support promptly if you suspect unauthorised access
• update your details if they change.

The operator may refuse registration, close an account or restrict services where required for legal, regulatory, security or responsible gambling reasons.

Right to modify terms and services

The platform may amend these terms, the range of services, rules for bets, bonus conditions and technical features at any time to reflect:

• changes in legislation or regulatory guidance
• updates to security, risk management or responsible gambling controls
• operational or product changes.

Updated terms take effect once they are published on the official website or application. Continued use of the services after changes are posted amounts to acceptance of the updated terms. You should review the terms regularly.

The operator may suspend, limit or discontinue any event, market, game, bonus or other feature if required for regulatory, technical, integrity or security reasons.

Proper and lawful use of the platform

You agree to use the website, mobile app and betting services only for lawful entertainment purposes. You must not:

• create or use more than one active account
• allow any other person to use your account
• attempt to manipulate odds, result, bonus conditions or technical systems
• use automated tools or scripts to place bets or access services
• engage in fraud, collusion, money laundering or any illegal conduct
• interfere with the operation, security or availability of the platform.

Any suspected misuse may result in temporary suspension, permanent closure of your account, cancellation of bets, removal of bonuses and reporting to relevant authorities or regulators.

Content, intellectual property and platform materials

All software, text, graphics, logos, odds displays, event information, audio-visual material and other content on the platform are protected by intellectual property laws. You obtain a limited, personal, non-transferable licence to access and use the services for placing bets and using permitted features.

You must not:

• copy, redistribute or adapt any part of the website or app content
• reverse engineer, decompile or modify the software
• use the branding, logos or trademarks without prior written consent
• use platform data, odds or event information for any commercial purpose or for another betting operation.

Limitation of liability

To the extent allowed under Australian law:

• services are provided on an “as available” basis, subject to maintenance and interruptions
• the operator is not liable for telecommunications failures, system errors, delays, bugs or technical faults that interrupt bets or services, although reasonable steps will be taken to remedy such issues
• information regarding odds, event details and results is provided in good faith but may contain errors; in such cases, settlement rules in these terms apply.

Nothing in these terms excludes liability for fraud, wilful misconduct or any liability that cannot be limited under applicable law. Your statutory rights under Australian consumer law remain in place where they apply.

These general betting rules apply to all bets placed on the platform unless more specific event or market rules state otherwise.

Eligibility to place bets

You may place bets only if:

• your registration has been completed and your identity has been verified where required
• your account is active and not suspended or self-excluded
• there are sufficient cleared funds or available bonus balance in your account
• you are located in a jurisdiction in Australia where the bet is allowed at the time it is placed.

The operator may decline any bet where there are legal or regulatory concerns, integrity risks, technical errors or responsible gambling issues.

Bet acceptance and confirmation

A bet is considered accepted only when:

• it appears in your betting history as “accepted” or similar status
• a unique transaction reference is generated by the system.

Adding a selection to a bet slip does not guarantee acceptance. If a technical failure occurs before confirmation, the bet is not valid.

If there is a dispute about whether a bet has been placed or settled, the records of the platform, supported by system logs, will be the primary evidence.

Minimum and maximum bet amounts

The platform may apply:

• minimum stake amounts per bet or per line
• maximum stake amounts for specific events or markets
• maximum payout limits per bet or per account.

Limits may vary between sports, casinos, games, markets, events and customer segments. Stake limits and payout caps may be adjusted for risk management, integrity or regulatory reasons.

Any bet placed that exceeds a limit can be reduced, partially accepted or voided. Where only part of the stake is accepted, the remainder is returned to your account.

Odds, prices and settlement of bets

Odds displayed for an event represent the price offered at the time you submit your bet. Due to delays or system refresh, odds may change before acceptance. In such cases, the platform may:

• accept the bet at the new odds
• offer you the option to accept the adjusted odds
• reject the bet.

Winnings are calculated based on:

• accepted odds at the time of confirmation
• your final stake for the relevant bet
• any stated rule for each market, event or game.

For example, a successful $10 bet at odds of 3.00 returns $30 total (including your original stake), subject to any limits.

Obvious errors and palpable mistakes

If a bet is accepted at odds that are clearly incorrect or inconsistent with the market, due to human error, system fault or incorrect data feed, the operator may treat this as a palpable error. In such situations, the platform may:

• settle the bet at the correct odds as reasonably determined
• void the bet and return the stake to your account.

Suspended, cancelled or abandoned events

If an event is postponed, cancelled or declared void according to official governing body decisions or market rules, bets may be:

• settled in line with specific event rules
• carried forward to the rescheduled event if provided for in the rules
• voided and stakes returned where no result is declared within the defined period.

Where an event has started but is later abandoned, settlement will follow the published market rules. If no rules apply, the operator may void affected bets to maintain fairness and integrity.

Betting restrictions and responsible play

The platform may impose limits on:

• maximum exposure per event, per account, or per market
• types of bets, bonuses or promotions available to individual customers
• betting patterns that indicate misuse, arbitrage, collusion or breach of responsible gambling safeguards.

Restrictions may be temporary or permanent, and can include closing markets, adjusting odds, reducing stakes or closing accounts where necessary to comply with licensing requirements and risk controls.

Cash-out and bet editing

If a cash-out or edit feature is offered on a particular bet:

• availability is at the operator’s discretion and can be withdrawn at any time
• the amount offered for cash-out is based on current odds and the status of the event
• acceptance is effective only once the system confirms the transaction.

Any technical failure that prevents confirmation means the original bet remains active and will be settled under normal rules.

Bet cancellation and voiding

Once accepted, a bet cannot be cancelled by you. The operator may void or cancel a bet, in whole or in part, where:

• it was placed or accepted due to a technical error or data feed issue
• it breaches these terms, local legal rules or sport integrity policies
• you or a third party attempted to gain an unfair advantage or used prohibited tools
• the event information or market configuration was materially incorrect.

When a bet is voided, the stake is normally returned to your account balance and the bet is treated as though it was not placed.

These payment rules explain how deposits, withdrawals and related financial transactions are managed for your account in Australia.

Funding your account

You may fund your account only in your own name, using payment methods that belong to you. By making a deposit, you confirm that:

• funds come from legitimate sources
• you are authorised to use the selected payment method
• you are not acting on behalf of another person or entity.

The platform may set and adjust:

• minimum and maximum deposit amounts
• daily, weekly or monthly payment limits
• specific limits required by responsible gambling or anti-money laundering controls.

Deposits are normally credited to your account balance once confirmed by the payment provider. Some methods may involve delays due to banking or network processes.

Available deposit and withdrawal methods

Available methods can include:

• bank cards (debit or credit, where allowed)
• bank transfers
• selected e-wallets or alternative payment services
• other approved methods listed in the cashier section.

Each method may have:

• its own limits per transaction or per period
• possible processing fees charged by the provider
• different processing times for payouts.

Details of current options, fees and limits are provided in the payments area of the website or app and may change over time.

Withdrawal rules and processing

Before you can withdraw funds, the platform may need to verify your identity and the source of funds. As a general principle:

• withdrawals should be made to the same payment method used for deposits, where that method supports payouts
• if a method does not allow withdrawals, another option may be used, subject to verification
• bonus-related winnings may be subject to wagering or other release conditions set out in the relevant bonus terms.

The operator aims to process withdrawal requests within a reasonable period, once all checks are completed, but final crediting times depend on external payment systems and banks.

KYC and AML checks on transactions

To meet legal and regulatory requirements in Australia, the platform may:

• request identity documents, proof of address and proof of payment method
• ask for information about the source of funds or wealth
• delay or pause deposits or withdrawals until checks are complete
• decline transactions that appear inconsistent with your profile or that raise risk indicators.

Failure to provide requested information may result in cancellation or reversal of transactions and possible closure of your account.

Transaction monitoring and restrictions

The platform monitors deposits, withdrawals and betting activity to detect:

• unusual patterns of payments
• potential misuse of bonuses
• attempts to bypass regional or legal restrictions
• transfers for non-gambling purposes.

Where needed for compliance or security, the operator may:

• place temporary or permanent limits on transactions
• block the use of certain payment methods
• freeze funds while investigations are conducted.

Reversals, chargebacks and cancellations

If a deposit is reversed, charged back or not honoured by your bank or payment provider:

• the operator may remove any related funds from your account
• bets made using those funds may be voided or adjusted
• any fees or costs incurred due to the reversal may be claimed from you.

The platform may cancel or refuse a deposit or withdrawal request if:

• the transaction would breach these terms, bonus rules or legal requirements
• identity or payment method ownership cannot be verified
• fraud or other unlawful behaviour is suspected.

Currency and fees

Your account currency is determined at registration or first deposit. If a payment method uses a different currency, exchange rates and any conversion fees are set by the payment provider or intermediary. The platform is not responsible for losses due to currency fluctuation or charges applied by third parties.

The platform supports responsible gambling practices in Australia and seeks to reduce harm associated with betting and gaming.

Principles of responsible use

You should:

• treat bets and games as entertainment, not a way to earn regular income
• only gamble funds you can afford to lose
• monitor how much time and money you spend
• avoid gambling when affected by alcohol, drugs, stress or strong emotions.

You are encouraged to read guidance materials and self-assessment tools provided in the responsible gambling area of the website or app.

Player protection tools

To help you manage your activity, the platform may offer:

• deposit limits (daily, weekly, monthly)
• loss limits over defined periods
• session or time limits on games
• reality checks and activity summaries
• temporary time-out periods
• permanent or long-term self-exclusion from the services.

Limits and exclusions:

• take effect from confirmation by the system
• cannot usually be removed or reduced before the selected period expires
• may be extended on request.

The operator may apply additional controls where behaviour indicates significant risk.

Self-exclusion and access restrictions

If you choose self-exclusion:

• your account will be suspended from betting and accessing gambling services for the chosen period
• you should not attempt to create or use another account
• marketing and promotional communications should cease once the exclusion is in place, subject to technical and legal constraints.

You may also register with state or national self-exclusion schemes where available in Australia. It is your responsibility to ensure that your registration details are accurate and to update them when needed.

Support services and assistance

If you feel that gambling is affecting your health, finances or relationships, you should stop gambling and seek independent help. In Australia there are confidential and free support services, such as:

• National Gambling Helpline and local state or territory helplines
• Gambling Help Online (counselling and information)
• financial counselling services
• local community counselling organisations.

Contact details for support services are listed in the responsible gambling section of the platform and on government websites in each state and territory.

Minors and vulnerable persons

Accounts are restricted to adults. You must:

• ensure that no minor or unauthorised person has access to your devices or login details
• use parental controls and content filters where minors are present in the household
• avoid using the platform on shared devices without proper security.

If the operator becomes aware that an account has been used by a minor or another unauthorised person, the account may be closed, bets may be voided and funds may be managed in line with regulatory requirements.

The platform is required to comply with Australian anti-money laundering and counter-terrorism financing laws. These rules are designed to prevent the services from being used to hide or move unlawful funds.

Legal obligations

As part of these obligations, the operator must:

• identify and verify customers before certain thresholds or activities
• monitor transactions and betting patterns
• keep records of identification and activity
• report suspicious matters and threshold transactions to relevant authorities.

You consent to these procedures by using the services.

Identity verification (KYC)

During registration or before certain transactions, you may be asked to provide:

• government-issued photo identification
• proof of residential address
• evidence of payment method ownership
• information regarding occupation and source of funds or wealth.

Documents must be accurate, current and legible. The operator may verify details against third-party databases or public records where lawful.

If verification is not completed within the requested timeframe:

• your account may be limited, frozen or closed
• deposits and withdrawals may be blocked
• bets or bonuses may be restricted.

Transaction monitoring and suspicious activity

The platform monitors:

• patterns of deposits and withdrawals
• rapid or unusual movement of funds
• use of multiple payment methods or accounts linked to common details
• betting behaviour that does not match normal recreational use.

Where suspicious activity is detected, the operator may:

• pause or refuse transactions
• request further information or documents
• freeze some or all funds on the account
• close the account and retain information for investigations
• file mandatory reports to Australian regulators or enforcement agencies.

Consequences of breaches

If you are suspected of using the platform for money laundering, terrorism financing, fraud or other offences:

• access to services may be stopped immediately
• balances may be held while investigations proceed
• bets may be cancelled, and bonuses removed
• information may be shared with law enforcement and regulators, as required by law.

The operator is not required to inform you about any reports it makes to authorities and may be legally prevented from doing so.

This privacy section explains how personal information of users in Australia is collected, used, stored and disclosed when you create an account or use the services.

Types of data collected

The platform may collect:

• identification information such as name, date of birth and contact details
• account details such as username, password, settings and communication preferences
• verification data such as identity documents and address proof
• transactional records including deposits, withdrawals, bets, bonuses and balances
• technical data such as IP address, device information, browser type and usage logs
• marketing and communication history, including your responses to offers.

Some data may be collected through cookies and similar technologies to support security, functionality and performance.

Purposes for using your data

Personal data may be used to:

• create and manage your account
• verify your identity and age
• process payments and manage financial records
• provide betting, gaming and related services
• apply responsible gambling and security controls
• personalise content, odds displays, event information and offers where permitted
• comply with legal, regulatory and reporting duties
• resolve disputes, handle complaints and enforce these terms.

Use of personal information is guided by privacy legislation applicable in Australia and any licensing requirements.

Disclosure to third parties

Your data may be shared, where appropriate, with:

• payment processors and banks
• identity verification and fraud-prevention service providers
• regulatory bodies, government agencies and law enforcement where required by law
• professional advisers such as lawyers and auditors under confidentiality duties
• technical service providers that support hosting, security, analytics or communication functions.

Data is not sold for unrelated third-party marketing. Any cross-border transfers of data are handled using appropriate safeguards as required by law.

Data retention and storage

Personal data is retained for as long as needed to:

• manage your account and services
• meet record-keeping requirements under gambling, anti-money laundering and tax laws
• handle disputes or regulatory reviews.

Once information is no longer needed, it is securely deleted or de-identified where practical and lawful.

Your rights over your data

Subject to Australian privacy law and certain exemptions, you may:

• request access to personal data held about you
• ask for corrections where information is inaccurate, incomplete or out of date
• request restrictions on some forms of processing, where permitted by law
• opt out of direct marketing communications by adjusting your account preferences or following unsubscribe instructions.

Some requests may not be possible where data must be retained for legal or regulatory reasons. You may contact customer support for information on how to exercise your rights or make a privacy complaint.

Security of personal information

Reasonable technical and organisational measures are used to protect personal data from misuse, interference, loss and unauthorised access, modification or disclosure. More details are provided in the Security section of these terms.

Security safeguards are applied to protect your account, funds, personal information and use of the services in Australia.

Technical protections

The platform uses a combination of technical measures, which may include:

• encryption of data in transit between your device and the servers
• secure protocols for payment processing
• firewalls and intrusion detection tools to protect infrastructure
• regular security assessments and monitoring of systems.

Access to production systems is restricted to authorised personnel subject to confidentiality and security obligations.

Account protection and authentication

To help secure your account, you should:

• choose a strong, unique password and keep it confidential
• change your password regularly and avoid reusing it on other services
• enable any available two-factor authentication option
• log out after each session, particularly on shared or public devices.

The platform may:

• require stronger authentication for certain transactions
• temporarily lock access after multiple failed login attempts
• request additional verification when unusual activity is detected.

You are responsible for activity carried out through your account until you have notified the operator of suspected compromise and the account has been secured.

Monitoring and incident response

Systems are monitored for:

• unusual login locations, devices or patterns
• betting or payment behaviour that may indicate unauthorised access or fraud
• attempted interference with technical infrastructure.

Where a security incident is identified, the operator may:

• suspend or restrict accounts affected by the issue
• freeze transactions while investigations are completed
• require password resets or new authentication measures
• notify affected users and regulators where required by law.

Your role in maintaining security

You must:

• install and maintain up-to-date antivirus and security software on your devices
• avoid using unsecured public networks for login, payments or bets where practical
• never share your password, one-time codes or security answers with anyone
• inform support promptly if you suspect any unauthorised use of your account.

The effectiveness of security controls depends on both technical safeguards and your own responsible behaviour when accessing the services.